PP&A wrote the interview guide and led five in-depth interviews between October 23 and 28, 2024. The participants were three chief information security officers (one also chief information officer) at companies in insurance, health technology and payments; the head of cloud engineering and security at a consumer finance company; and an independent technology advisor with more than twenty years of infrastructure and architecture leadership.

Each interview opened with the participant's own world: top security concerns, the channels they use to stay informed, a recent search for security information, and any prior use of the company's knowledge resources. PP&A then shared the live page and asked participants to click through it on their own computers, one area at a time: first impressions, the sub-navigation, the featured content at the top, the side filters, search and featured filters, and the publication cards. For each area PP&A asked what worked, what did not and what was missing, and closed with the participant's takeaways and suggestions.

PP&A condensed the five transcripts into a summary workbook that sets out each participant's points section by section, so the team could compare all five views on any part of the page.

The client's web user experience research team received a summary workbook that sets out each participant's view of every part of the page, so it could compare five security leaders section by section. The workbook covered where a vendor resource hub fits among the sources security leaders rely on, their first impressions of the live page, and how well the sub-navigation, featured content, filters, search and publication cards helped them find and judge content. It also recorded how participants saw the hub's positioning and the changes each would make.

The workbook gave the web team a practical list of participant suggestions to weigh, each tied to the part of the page it concerned and to the security leader who raised it.